All monitored alarms (business and residential) MUST have at least two nominated keyholders who can be contacted if the alarm is activated whilst the premises are unoccupied.

Your duties as a keyholder:

• Assist the police when they attend a call-out

• Ensure the property is secured properly

• Reset the alarm

To ensure you are available you must

• Be in telephone contact on a 24-hour basis (the Halon Bank Alarm Receiving Centre will allow six rings, if there is no response in that time another keyholder will be contacted)

• Keep the property owner informed of your holiday and weekend commitments so that adequate cover can be arranged, or if you change address and/or telephone number.

It is the property owner’s responsibility to inform the Halon Bank Alarm Receiving Centre of these changes

Keyholder Information

When contacted following an alarm activation you must:

• Attend within 20 minutes, this may require private transport

• Have the building keys available to take with you

• Have a mobile telephone or coins for a public telephone with you

Make sure you know

• The location of the alarm control panel, sensors and contacts

• How the system works

• The alarm panel PIN number

• Entry and exit routes when the alarm is set

• Personal Identity Code

• Halon Bank Contract Number

• Halon Bank Alarm Receiving Centre telephone number

• The building owner contact details

• Emergency repair services eg. locksmiths and glaziers

There is an alternative solution for as little as £1 per day.

Halon Bank Emergency Response could manage all your alarm activations and keyholder responsibilities for you through our rapid response mobile units.

You are assured of a rapid and professional security service from our dedicated Mobile Response Team. Giving you peace of mindand the knowledge that your premises are totally secure.

• We will undertake to be the first line of response:

• To monitor all alarm activations at our state of the art monitoring centres

• To immediately despatch an emergency response officer

• To co-ordinate Police response

• To secure the property before leaving

• To reset the alarm

Over 17,000 Halon Bank customers already benefit from this peace of mind .

Also in this Section

Key holding & first response
Halon Bank Emergency Response is the largest supplier of key holding and alarm response services in the World with over 17,000 sets of keys held in secure containers.